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Guide Service Overview
Moving From Knowledge to Practice
Communities often find that ongoing support and guidance from our specialists at the Center for Health and Safety Culture (CHSC) contribute to their success. Our work and experience has shown that cultural transformation can be tough and unexpected challenges often arise. Guide service helps communities and organizations successfully navigate the change process. Our guide service offers a trained personal consultant to support efforts to improve the health and safety of communities and organizations. Through regular coordination and correspondence, our guide becomes familiar with specific projects and assists with the transformation process. A guide is available to provide feedback on the implementation of prevention strategies, leadership development, and communication efforts.
Guide service is offered to an individual leader (e.g., a community coalition coordinator, an organizational leader, etc.) who has completed a Positive Culture Framework (PCF) training. The goal is to enhance leaders’ skills and application of the PCF for their prevention efforts. The service gives the client access to feedback from our entire staff as well as our affiliated faculty at Montana State University. Service is provided through a one-year contract that can be renewed annually. Communication is an important part of guide service. There is a suggested minimum of one monthly telephone call and unlimited email assistance from our guide. An executive summary report of progress and recommended next steps is provided at the end of a contract.
We have found that continual support and coaching is often a missing piece in prevention efforts; yet, it is helpful when trying to apply new knowledge from a PCF training or when trying to build the capacity of others. The support provided by guide service is tailored to the community or organization’s needs. We understand that each community or organization is unique, so the pace is determined by the client with the goal of moving forward.
It can be reassuring for a leader to discuss ideas and talk through situations taking place in the community or organization. A guide provides expertise from a background of working with many communities, organizations, and states. Clients often want a little extra motivation to take their prevention efforts to the next level. A guide provides those prompts to keep stakeholders engaged. In addition to personal assistance with the PCF journey, guide service provides access to an exclusive interactive website called the Community of Practice. The Community of Practice is an opportunity for clients to download tools, ask questions, and engage with other communities that are involved in PCF projects.
Client Survey & Evaluation
In 2015, Montana State University graduate students surveyed past and current clients to evaluate the guide service to better understand how it works and to identify ways it could be improved. Clients who responded to the survey had very positive personal experiences with their guide. The survey identified that 100% of respondents reported that their leadership skills improved during their guide service term, and 100% of respondents used the skills developed through guide service in their prevention efforts.
“Very easy to work with and understand.”
“I always felt as though I was one of [the guide’s] only clients when in fact I knew she was working with many clients. That was special to me.”